Privacy Policy

This Privacy Policy describes how Fundmatrix Trade (“Fundmatrix Trade”, “we”, “our”, or “us”) collects, uses, stores, protects, and discloses your information when you access or use our website, platform, services, investment tools, trading systems, copy-trading features, automation services, or any related digital infrastructure (collectively, the “Services”).

Your use of Fundmatrix Trade signifies your agreement to the practices outlined in this Privacy Policy. If you do not agree with any part of this policy, you must discontinue use of the Services immediately.

1. INTRODUCTION

Fundmatrix Trade is a global online trading and investment technology provider offering cryptocurrency trading, forex and stock markets, automated systems, copy trading, market analytics, investment opportunities, and portfolio management services. This Privacy Policy governs how we handle personal information for all users, traders, investors, visitors, clients, and third-party partners.

This Policy has been drafted to comply with international privacy frameworks, including:
• General Data Protection Regulation (GDPR – EU)
• California Consumer Privacy Act (CCPA – California)
• U.S. Federal and Delaware State Privacy Standards
• International Electronic Communications Regulations

We take privacy seriously and implement robust systems to protect user data, financial information, digital assets, and communication records.

2. INFORMATION WE COLLECT

We collect various categories of information to improve your experience, enhance platform security, and comply with financial regulations. This includes but is not limited to:

2.1 Personal Identification Information

Collected during registration, verification, or communication:
• Full name
• Date of birth
• Residential address
• Phone number
• Email address
• Identification documents (passport, ID card, driver’s license)
• Selfie verification or facial recognition confirmation
• Utility bills or proof of address

2.2 Financial and Transaction Information

To provide trading and investment services, Fundmatrix Trade may collect:
• Deposit and withdrawal records
• Wallet addresses
• Bank account details (when required)
• Payment processor information
• Internal transaction logs
• Trading orders, performance data, and investment metrics
• Profit/loss statements
• Network fees and transaction hash records

2.3 Trading & Platform Usage Data

We automatically collect information related to your interaction with the platform:
• Login timestamps
• Device and browser type
• IP address and geolocation approximation
• Clickstream data
• Session duration
• Pages visited
• Copy-trading or automated bot selections
• Trade execution details
• Strategy usage and portfolio allocation

2.4 Technical & Device Information

To ensure security and optimize the platform, we may collect:
• Device identifiers
• Operating system type
• Mobile carrier information
• Screen resolution
• App crash logs
• Error reports
• Security event logs (e.g., suspicious login attempts)

2.5 Communication Records

We may store:
• Emails sent to or from Fundmatrix Trade
• Support tickets
• Live chat logs
• Recorded calls (when applicable)
• Dispute resolution messages
• Notifications and system alerts

2.6 Cookies, Tracking Technologies & Analytics Data

We may use:
• Cookies
• Web beacons
• Pixels
• Session identifiers
• Tracking scripts
• Analytics software

These technologies help us personalize the platform, analyze user behavior, secure accounts, and improve service functionality.

3. HOW WE USE YOUR INFORMATION

Fundmatrix Trade uses collected data for the following purposes:

3.1 To Provide and Operate the Services
• Create and manage your account
• Enable trading and investment functions
• Execute orders and automate strategies
• Process deposits, withdrawals, and transactions
• Deliver portfolio analytics and trading insights

3.2 To Communicate With You

We use your information to send:
• Transaction confirmations
• System alerts
• Security messages
• Withdrawal notifications
• Investment updates
• Platform news and announcements
• Support responses

3.3 To Ensure Security and Prevent Fraud

We conduct:
• Identity verification (KYC)
• Anti-money laundering checks (AML)
• Transaction monitoring
• Risk assessment
• Account protection
• Unauthorized access detection

3.4 To Improve, Optimize, and Personalize Services

Your data helps us:
• Enhance platform speed and performance
• Personalize dashboards and recommendations
• Improve automated systems
• Monitor market behavior via anonymized analytics
• Conduct research and service development

3.5 Legal & Regulatory Compliance

We may use your information to:
• Meet regulatory reporting requirements
• Comply with law enforcement requests
• Maintain internal records
• Prevent illegal financial activity
• Protect the company from liability

4. HOW WE SHARE YOUR INFORMATION

Fundmatrix Trade does not sell your personal information.
However, we may share data with trusted third parties under specific conditions.

4.1 Service Providers

We may disclose information to:
• Payment processors
• KYC/AML verification agencies
• Blockchain analytics providers
• Email and communication services
• Cloud hosting providers
• Trading liquidity partners

These providers operate under confidentiality agreements.

4.2 Legal Authorities & Regulatory Institutions

We may share information if required by:
• Court orders
• Government agencies
• Financial regulators
• Law enforcement entities

This includes cases involving fraud, money laundering, and illegal trading activity.

4.3 Business Transfers

If Fundmatrix Trade undergoes:
• Merger
• Acquisition
• Restructuring
• Bankruptcy
• Asset sale

Your data may be transferred as part of the business transaction.

4.4 Internal Operations

We may share information internally between departments to:
• Optimize user experience
• Improve security
• Maintain compliance
• Manage financial operations

5. INTERNATIONAL DATA TRANSFER

Your data may be transferred to servers located in multiple jurisdictions, including the United States, Europe, Asia, and other regions. We implement international data protection standards to ensure secure transfer and compliance with GDPR.

6. DATA SECURITY AND PROTECTION

Fundmatrix Trade uses advanced security systems, including:
• TLS/SSL encryption
• Firewalls and intrusion detection systems
• Hardened data centers
• Multi-factor authentication (2FA)
• AI-driven fraud monitoring
• Encrypted backups
• Access control and role-based permissions

Despite these measures, no system is 100% secure. Users must maintain strong passwords and avoid sharing login details.

7. DATA RETENTION POLICY

Fundmatrix Trade retains information for as long as necessary to:
• Provide the Services
• Meet legal obligations
• Preserve transaction integrity
• Comply with global financial regulations

Retention periods vary based on the type of data, with some records held for 5 to 10 years for compliance.

8. YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have rights such as:
• Access to your data
• Correction of inaccurate data
• Request deletion (subject to financial laws)
• Restriction of processing
• Data portability
• Objection to marketing
• Withdrawal of consent

Requests can be made via:

📧 support@fundmatrixtrade.com

⸻

9. CHILDREN’S PRIVACY

Fundmatrix Trade does not offer Services to individuals under 18 years of age. We do not knowingly collect information from minors.

10. THIRD-PARTY LINKS

Our platform may contain links to third-party websites.
Fundmatrix Trade is not responsible for:
• Their content
• Privacy practices
• Security systems

Users interact with external sites at their own risk.

11. COOKIES AND TRACKING POLICY

We use cookies for:
• Authentication
• Session management
• Platform functionality
• Analytics and performance metrics
• Security and fraud prevention
• Personalization

Users may disable cookies in browser settings, but some functions may be limited.

12. CHANGES TO THIS PRIVACY POLICY

Fundmatrix Trade may update or modify this Policy at any time.
We encourage users to review the Policy periodically.
Continued use of the Services indicates acceptance of changes.

13. CONTACT INFORMATION

For questions or privacy-related requests:

Fundmatrix Trade
📍 655 S Bay Rd, Dover, Delaware – 19901, USA
📧 info@fundmatrixtrade.com
📧 contact@fundmatrixtrade.com
📧 support@fundmatrixtrade.com
📞 (365) 298-0985
📠 (365) 298-0985