Refund Policy

Welcome to Fundmatrix Trade. This Refund Policy (“Policy”) explains the circumstances under which refunds may be issued, the process to request a refund, and related procedures. By using our platform, you agree to this Policy. If you do not agree with any part of this Policy, please refrain from using our services.

1. Overview

Fundmatrix Trade provides online trading, investment management, copy trading, and financial advisory services. Due to the nature of our services — which involve access to trading accounts, investments, and real-time market activities — all transactions are generally non-refundable unless otherwise explicitly stated in this Policy or required by applicable law.

This Policy outlines:
• Circumstances under which refunds may be considered
• How to request a refund
• Timeframes and conditions for processing refunds
• Contact information for assistance

2. General Refund Principles
1. No Refund for Active Trades or Investments:
Once funds are deposited into a trading account or investment portfolio, they are allocated to trading activities or investment products. These funds cannot typically be withdrawn or refunded until liquidated according to market conditions.
2. Non-Refundable Fees:
Fees for services such as account verification, KYC processing, subscription to signals, and premium tools are non-refundable unless stated otherwise.
3. Refund Exceptions:
Refunds may be considered in the following exceptional circumstances:
• Technical errors on our platform that caused double charges or unauthorized transactions
• Unauthorized transactions verified by our security team
• Cancelled services that were prepaid and not yet utilized
• Mistaken deposits or clear administrative errors
4. Third-Party Services:
If the funds were used to pay third-party services or external trading accounts, Fundmatrix Trade is not responsible for refunding these amounts. Refunds for such transactions must be addressed directly with the respective service provider.

3. Refund Request Procedure

To request a refund, users must follow these steps:
1. Submit a Refund Request
• Email your request to: support@fundmatrixtrade.com
• Include:
• Full Name
• Registered Email Address
• Transaction ID
• Amount and Currency
• Reason for Refund
• Any supporting documentation
2. Verification Process
• Upon receiving your request, our support team will verify the transaction and investigate the circumstances.
• Additional information or documentation may be requested.
3. Approval or Rejection
• Refund requests will be evaluated within 7–14 business days.
• Approved refunds will be processed using the same method as the original payment.
• Rejected requests will include a detailed explanation.
4. Refund Processing Time
• After approval, refunds are typically processed within 5–10 business days.
• Actual time may vary depending on the payment method, bank processing times, or third-party payment providers.

4. Special Considerations
1. Currency Fluctuations
• Refunds are processed in the original currency of the transaction.
• Fundmatrix Trade is not responsible for any currency conversion losses or changes in value during the refund process.
2. Digital Products and Subscriptions
• For subscription-based services, refunds may only be granted for the unused portion of the subscription period.
• No refund is available for services already rendered or consumed.
3. Trading Losses
• Fundmatrix Trade does not provide refunds for trading losses or losses due to market volatility. All trading and investment activities carry inherent risks, which are disclosed in our Risk Disclosure Statement.
4. Account Closure Refunds
• Upon account closure, remaining balances may be refunded after settlement of open trades and verification of account ownership.
• Any outstanding fees, penalties, or obligations will be deducted before refund issuance.

5. Contact Information

For any questions or to initiate a refund request, please contact us directly:

*Fundmatrix Trade**
**Address:** 655 S Bay Rd, Dover, Delaware – 19901, USA
**Email:** [info@fundmatrixtrade.com]
**Phone:** (365) 298-0985

Our support team is available Monday to Friday, 9:00 AM – 10:00 PM (WAT).

6. Legal Disclaimer
• Fundmatrix Trade reserves the right to modify this Refund Policy at any time without prior notice.
• Users are encouraged to review this Policy periodically. Continued use of the platform after modifications constitutes acceptance of the updated Policy.
• This Policy does not waive any rights of Fundmatrix Trade under United State’s law or any applicable international regulations.
• All disputes related to refunds will be handled in accordance with the jurisdiction of United States of America, unless otherwise specified.

7. Acknowledgment

By using Fundmatrix Trade services, you acknowledge that you have read, understood, and agree to this Refund Policy. Refunds are provided at the discretion of Fundmatrix Trade and in line with the principles outlined above.